eQpress Facts

What is eQPress?

eQPress is a secure, stable and user-friendly hosting infrastructure based on the WordPress blogging platform and protected by Deflect.

Who can have their website hosted on eQPress?

eQPress offers website hosting to anyone who already uses or wants to use WordPress for their website and qualifies for protection under the terms of Deflect’s eligibility criteria.

How can I create my site on eQPress?

If your existing website or the new website you want to create is eligible under Deflect, you can ask Deflect’s team for an eQPress account.

To do so, you first need to register a domain (if you don’t have one already) and then sign up with Deflect. When the registration is completed, you can ask Deflect’s team to create a new site for you or to migrate your site to eQPress.

How can I migrate my WordPress-based website to eQPress?

After you have signed up with Deflect, you can migrate your site to eQPress by following these instructions, or we can do it for you. We will just need a MySQL database dump and the complete backup of your WordPress site. This will allow us to do any tuning of the site that may be needed from the beginning.

Can I get my own IP?

No. To mitigate the risk of DDoS attacks, eQPress has been created ad hoc to protect your WordPress-based website under the Deflect network, so you cannot get your own IP.

Is multisite supported?

Yes it is. eQPress supports both subdomains (sub.example.com) and subdirectories (example.com/sub).

What do you mean by secure?

Websites hosted by eQPress are secure because they are protected against DDoS by Deflect, which also protects any possible backdoors from attacks. Furthermore, the websites are hosted in hardened servers that are run by an experienced team.

Will my site be accessible on HTTPS?

HTTPS certificates can be added via the Deflect Dashboard. By following the procedure to install your TLS certificate, your website will be accessible on HTTPS.

Will my site be protected from DDoS attacks?

Yes, definitely! eQPress has been developed as a hosting platform protected by Deflect, a distributed denial-of-service (DDoS) mitigation service created to neutralize cyberattacks against independent media and human rights defenders.

What about other attacks?

Deflect doesn’t only mitigate the risk of DDoS, but also protects any backdoors from possible attacks because attackers cannot reach your actual website and will only have access to Deflect’s caching servers.

How often is my site backed up?

Websites hosted on eQPress are backed up every day, and the backup is encrypted and stored on Deflect’s servers. The system also has a mirror backup for failover. This gives our team the ability to switch to this mirror server if we have problems with the master eQPress server in the cluster.

What version of WordPress will my website run on?

eQPress is based on the latest version of WordPress and updates are carried out regularly.

When will my WordPress core get updated?

WordPress periodically releases maintenance updates. These are typically for significant bug fixes or security issues. Since these upgrades might have security implications, and because WordPress’ popularity makes it susceptible to an exploit being quickly released, we attempt to apply these upgrades as quickly as possible.

Our goal is to upgrade all websites within 6 hours from the release of a version addressing security issues. All sites will be upgraded no later than 24 hours from the time when the official announcement is made on the WordPress Project’s News blog.

Major releases provided by WordPress can significantly affect its compatibility with plugins and themes. Typically there are no security patches applied, therefore the urgency to upgrade is lower. We will provide guidance via our announce mailing list on how the upgrades will eventually be applied to all websites hosted on the platform.

Can I install any theme I like?

Yes, but if we find the theme to have a security vulnerability, we may decide to block it.

Can I install any plugin I like?

Yes, but if we find the plugin to have a security vulnerability or large performance flaw, we may decide to block it.

How do I get support?

The best way to submit a support issue is through the Deflect Dashboard.