Troubleshooting
You updated your site but still see the old one?
Last Updated: August 27, 2025Consider clearing the caches. There are numerous tiers of caching that you might wish to cleanse: Delete eQPress cache Follow this guide to purge eQPress cache with eQPress Console plugin. Delete Deflect cache Follow this guide to purge Deflect cache. Try Incognito session in your browser There may be something that is cached by your...
Still waiting for DNS to be updated and want to see your site?
Last Updated: July 4, 2025If you wish to access your domain before your DNS has been updated, you can update your local ‘hosts file’, which will allow your computer to view your new site. Follow the appropriate instructions below. Please note that this will work only with HTTPS and not with HTTP. If you need any help with this...
Your DNS has been updated but you still can’t see your site?
Last Updated: August 27, 2025If your computer cannot reach a certain website this could be because your local DNS resolver’s cache contains an outdated record. For example, you updated your DNS records to point to eQPress but instead you are seeing your old website. This is when flushing your DNS cache will speed things up. Mac OSX In the...
When you try to open your website you only see a white screen?
Last Updated: July 4, 2025If you are here because you recently installed a plugin, then take a look at this flow chart. Both PHP errors and database errors can manifest as a white screen, a blank screen with no information, commonly known in the WordPress community as the WordPress White Screen of Death (WSOD). Here are some basic steps you can follow to...